Frequently Asked Questions (FAQ’s)

Lack of trust between prospective buyers and sellers is a major risk in the Covid-19 PPE market.
The advent of the Covid-19 pandemic has resulted in various enterprises expanding their product lines to include Covid-19 PPE products. Unfortunately, with every business opportunity there are bound to be scammers and fraudsters on either side of the value chain.

RealPPE Marketplace was formed in response to the need for a trustworthy online platform for genuine PPE sellers to meet and transact with genuine prospective buyers.

1. For your peace of mind, as the first layer of protection, we do all the due diligence on all the sellers that sell products and services on our marketplace to ensure that our buyers do not transact with scammers. We also verify all buyers through a short online KYC form.
2. As a second layer of protection we have partnered with TradeSafe who are a third party escrow service provider that keeps your funds in a trust until the products you have ordered are successfully delivered to your chosen address.
3. As a third layer of protection, over and above the SSL certification of our website (i.e. the lock sign on our URL), and use multifactor authentication of all purchases going through our platform.

Your peace of mind is our priority. Hence the extent of the measures we have taken to strengthen and protect the entire e-commerce ecosystem of our marketplace.

Our mission is to create a marketplace for buyers and sellers of PPE that will ensure and guarantee that transactions are genuine and real. We aim to be the most trusted marketplace by sellers and buyers in the PPE space. To be well known as a world class PPE marketplace of trustworthiness and dependability.

RealPPE Is A Rapidly Growing Online Marketplace That Provides Buyers With The Following:

1. Strictly Vetted Sellers Who Are Ready To Transact
2. Risk Free Platform With A 100% Guarantee Of Refund If Seller Does Not Deliver
3. A Secured Payment Platform That Protects You From Fraud And Scams
4. Find Competitive Prices From A Variety Of Sellers
5. One Stop Shop For All Your PPE Needs
6. Shop At The Comfort Of Your Office
7. Real Time Shipping Rate And National Delivery At Your Doorstep
8. Privacy Protection (No More Sending PO’s And Proof Of Funds To Random Strangers)

Save Time And Money From Chasing Ghost Stock.

RealPPE marketplace is a niche online platform that offers buyers an opportunity to buy Covid19 related Personal Protective Equipment (PPE) goods and services on RealPPE site. In the near future we will add more PPE goods from a variety of industries.

Our Courier Partners Will Collect Your Order From Our Sellers And Make Sure It Gets Delivered At Your Doorstep. We’ve Taken The Hassle Out Of You Worrying About Securing Transportation.

Click on the “Register as Buyer” tab on the home page. NB! Before you begin the self-service registration process, ensure you have the following information readily available: Your personal details and business details (if applicable).

We abide by a strict set of rules under our Privacy Policy and adhere to the POPI Act.

Through our partnership with TradeSafe you have a simple and convenient way to make payment. TradeSafe offers multiple ways to make payment through credit/debit card, manual EFT and instant EFT.

TradeSafe is a digital escrow service and South Africa’s trusted third party in trades between buyers and sellers. TradeSafe has ensured that the escrow funds are insured by iTOO, a division of Hollard. They also hold crime & civil liability cover, including fidelity and professional indemnity insurance as underwritten by iTOO, this ensures all funds are secured and protected for any eventuality.

An escrow service is a neutral third party that protects both the buyer and seller from fraud and scams by securely holding money for payment of purchases in a trust until the transaction is completed.

Buyers pay for products on the RealPPE Marketplace platform, this guarantees you are protected from fraudsters and scammers. You may not pay other users directly using any method other than ordering through the RealPPE Marketplace through TradeSafe Payment Gateway. In case you have been asked to use an alternative payment method, please report it immediately.

Since we take care of your delivery, you will be required to pay delivery cost only. Our courier fees are highly discount due to our partnerships with uAfrica. TradeSafe is free to use.

You have the right to cancel your order and receive a full refund prior to goods being dispatched. If the goods have been dispatched you cannot cancel. All order cancellations must be notified to us by email only. If you wish to cancel please email our support team using support@realppe.co.za in all communications you must quote our delivery note and/or invoice reference in order for us to identify you and the products to be cancelled.

We do our best to ensure that all of our customers have a great shopping experience with RealPPE Marketplace, however on occasion you may need to return an item. Returns must be made within 7 days of receipt. Goods returned must be in the original packaging and suitable for resale. Send us an email to shipping@realppe.co.za and will collect the items from the place where we originally delivered to. Items must be in an unused condition.

If you are returning goods that were defective or faulty, we will examine the returned goods and if they are found to be faulty we will pay refund you or the seller can replace the order.

Depending on size of your order and your delivery address, all orders are shipped within 2 -5 business days of you placing the order using our preferred courier service providers CourierIt, Dawn Wing and the Courier Guy.

We only offer the Economy Service where delivery time varies between 72 and 96 hours, depending on the destination address.

We Will Send You Regular Updates About The Status Of Your Order Via Emails And SMS After Your Order Has Left The Seller’s Warehouse And Is On Its Way To You. You Can Also Track The Status Of Your Order On Your Email Via A Tracking Link We Send You.

Alternatively, You Can Track Your Order By Clicking The “Track Your Order” https://www.realppe.co.za/order-tracking/

Link On The RealPPE Marketplace Website.

Unfortunately not, RealPPE marketplace has been created to protect both buyers and sellers. Most sellers in the PPE industry have fallen prey to warehouse hijackings, with this in mind we have partnered with reliable couriers service providers who offer competitive rates to our buyers.

TradeSafe is a neutral third party that protects both the buyer and seller by securely holding money for payment of purchases in trust until the transaction is completed. If the seller does not deliver, TradeSafe will refund you all your money excluding TradeSafe fees.

RealPPE Marketplace only operates and ships within South Africa, however if you order from outside of South  Africa you need to send us an email to support@realppe.co.za or send us a request for quote and we will deal with each request on a case by case basis.

Anyone with a registered business with CIPC and SARS, who sells genuine PPE products, is welcome to start selling.

No, all you need to do is pack the orders we send to you. We’ll then send a courier to come and collect and deliver on your behalf to the buyer.

Yes

As a seller, you control the price your products are sold for to our buyers, you will set the selling price of your products. RealPPE will take a small selling commission on all products you sell.

We’ve made it incredibly easy for you. We will manage the “last mile”, meaning that all you have to do is pick and pack the orders we send you. Once you have packed the order, per the packing standards and attached the waybill, the seller will notify us via seller’s portal for the courier to come and collect your orders and make sure it gets delivered to the buyer. We’ve taken the hassle out of managing couriers for you.

Yes definitely, a separate store does not limit your ability to access the platform.

At RealPPE Marketplace we hold our sellers to the highest standard because we put our buyers as first priority.

Click on the “Register as Seller” tab on the home page. NB! Before you begin the self-service registration process, ensure you have the following information readily available: Your personal details and business details.

No, as long as you are registered business and are registered for taxes

You must first register an account. Once registered follow the steps on the RealPPE Marketplace and once approved you’ll be provided with access details to your own online shop where you must thereafter do the following:

1. List your products under the correct product categories.
2. Insert correct selling prices for all your products.
3. Receive an order through the Seller Portal.
4. Pick and Pack the order, label all your order correctly and print the waybill.
5. Once the order is ready for collection the Seller alerts us via the portal so that we can come and collect through our courier partners and make sure the order gets to the buyer.

Only once proof of delivery is confirmed will the seller receive what is due to them

You must first register an account. Once registered follow the steps on the RealPPE Marketplace and once approved you’ll be provided with access details to your own online shop where you must thereafter do the following:

1. List your products under the correct product categories.
2. Insert correct selling prices for all your products.
3. Receive an order through the Seller Portal.
4. Pick and Pack the order, label all your order correctly and print the waybill.
5. Once the order is ready for collection the Seller alerts us via the portal so that we can come and collect through our courier partners and make sure the order gets to the buyer.
6. Only once proof of delivery is confirmed will the seller receive what is due to them

Yes, in order to maintain high standards of customer service RealPPE Marketplace will track and provide on-going feedback on the key metrics and KPIs against relevant standards and benchmarks that are relevant in the e-commerce sector.

After you have completed the registration, all the vetting has been completed and your seller profile is complete, you can start listing your products and start selling. Our goal is to make sure you can start selling within 2 business days of you listing your products.

Our platform is free for all our sellers; there are no fees for listing your products on our platform.

The payment to the Seller for the PPE goods sold on the marketplace will be made directly to your account via EFT transaction as by first deducting the marketplace’s commission and the seller’s portion of the TradeSafe fees.

Seller’s portion (SP) thus equals Sales value (S) minus the marketplace’s commission (C). In summary, SP = S – C

RealPPE Marketplace will then pay over the Seller’s portion on either the 15^th or the 30^th of each month depending on when transactions were completed and when were the orders successfully fulfilled.

TradeSafe is a digital escrow service and South Africa’s trusted third party in trades between buyers and sellers. TradeSafe has ensured that the escrow funds are insured by iTOO, a division of Hollard. They also hold crime & civil liability cover, including fidelity and professional indemnity insurance as underwritten by iTOO, this ensures all funds are secured and protected for any eventuality.

An escrow service is a neutral third party that protects both the buyer and seller from fraud and scams by securely holding money for payment of purchases in a trust until the transaction is completed.

TradeSafe is a neutral third party that protects both the buyer and seller from fraud and scams by securely holding money for payment of purchases in a trust until the transaction is completed.

If the buyer does not pay for the goods through TradeSafe then there won’t be an order generated, thus saving you from hassle and risk of delivering goods that may never be paid for.

However, if the buyer pays for the goods in full through TradeSafe then you the seller will have peace of mind knowing that once the buyer has received the goods your funds (i.e. Seller’s portion) will also be released by TradeSafe into your bank account.

On the other hand, if the buyer does not receive the goods or is not satisfied with the goods received then the funds will not be released to the seller until an amicable resolution is arrived at by the RealPPE Marketplace between the Buyer and the Seller, which includes paying back to the buyer a full refund less shipping costs and TradeSafe fees.

“RealPPE is a rapidly growing online marketplace that provides agents/affiliate with the following:

1. Higher Industry Pay-outs
2. Continuous Income from your buyer (30 days period)

Access different tools to market your unique link.

Anyone who is passionate about selling PPE products or services. You could be a registered business or an individual.

Click on the “Register as Agent” tab on the home page. NB! Before you begin the self-service registration process, ensure you have the following information readily available: Your personal details and business details (if applicable).

You must first register an account. Once registered follow the steps on the RealPPE Marketplace and once approved you’ll be provided with your own unique link where you must thereafter do the following:

1. You show an ad or a link for products on your WhatsApp, website, blog, or social network.
2. A buyer clicks your unique link.
3. The buyer makes a purchase on RealPPE.
4. RealPPE records the transaction.
5. The purchase is confirmed by RealPPE.

You Get Paid A Commission.

The payment to the Agent/Affiliate for the PPE goods sold on the marketplace will be made directly to your account via EFT transaction. RealPPE Marketplace will pay over the Agent’s commission portion on either the 15^th or the 30^th of each month depending on when transactions were completed and when were the orders successfully fulfilled.